Understanding KYC (Know Your Customer)
KYC is a mandatory verification process that confirms your identity. It's a regulatory requirement for all financial platforms.
Why is KYC Required?
- 🔒 Security: Protects your account from unauthorized access
- ⚖️ Regulatory Compliance: Required by financial regulations worldwide
- 🛡️ Anti-Money Laundering (AML): Prevents illegal activities
- 💰 Withdrawal Protection: Ensures funds go to the rightful owner
- 📊 Account Recovery: Helps recover account if you lose access
What Documents Do I Need?
1. Proof of Identity (one of the following):
- Valid Passport
- National ID Card
- Driver's License
2. Proof of Address (issued within last 3 months):
- Utility Bill (electricity, water, gas)
- Bank Statement
- Government-issued Document with address
How to Upload Documents
- Log in to your dashboard
- Go to "Profile" or "Verification" section
- Click "Upload Documents"
- Select document type
- Upload clear, readable photos
- Submit for review
Document Requirements
- ✅ Clear & Legible: All text must be readable
- ✅ Full Document: All 4 corners visible
- ✅ Valid: Not expired
- ✅ Color Photo: Preferably in color, not black & white
- ✅ File Format: JPG, PNG, or PDF
- ✅ File Size: Maximum 5MB per file
Verification Timeline
- 📤 Submission: Instant upload
- 🔍 Review: 1-3 business days
- ✅ Approval: Email notification when verified
What Happens After Verification?
Once verified, you can:
- ✅ Make unlimited deposits
- ✅ Request withdrawals
- ✅ Access higher trading limits
- ✅ Enjoy full platform features
Having Issues?
If your documents are rejected, common reasons include:
- ❌ Blurry or unclear images
- ❌ Document is expired
- ❌ Partial document (missing corners)
- ❌ Wrong document type
Contact support if you need help with verification.